Refund Policy
Due to the nature of our business and services provided by Ruth Pilates Studio LLC all sales are final.
For any additional questions or concerns regarding our terms of service please contact info@ruthpilatesstudio.com
If you have purchased through the members.ruthpilatesstudio.com website directly, the RPS support team will be able to help you with all subscription/membership requests including billing questions, cancellation requests, etc.
For Subscriptions purchased within the Ruth Pilates Studio App (via Apple or Google Play), ALL changes to In-App Subscriptions MUST be made by the User directly. All payments for In-App Subscriptions are processed through the App Store and are not available for refunds/cancellations through the RPS team/platform directly, as we do not have access to your In-App Purchases on your device.
You can manage your In-App Subscription in your device/account settings including:
View Subscription: Receipt for payment, date trial ends, next payment date
Cancel Subscription: You must cancel from where subscription was purchased (see below How To)
Restore Purchase: Follow the Restore Purchase steps in the app if you have an active In-App Subscription but can't access content and/or can't login using your email
Request a Refund: User wants a refund for In-App Subscription
HOW TO:
Request a Refund for In-App Subscription: Google Refund; Apple Refund
You can always contact us with any questions or help needed!